Items to Expect from Kubanda and Device Storage and Maintenance

This section provides detailed information about what to expect from Kubanda and the purpose of each item you will receive. It also describes proper storage and maintenance procedures for your device.

1. Review the items to expect section of your onboarding guide

   • Kubanda will email you the tracking numbers for shipments once your device, starter kit, and heating mats are in transit

2. Confirm receipt of device, disposables, and heating mats by emailing your onboarding specialist

   • Note that the mats typically arrive from Amazon. The box may say “Seedling Mats”– these are the correct items for your tank

3. Review the device storage and maintenance guidelines in this section of the onboarding guide

How to Order, Store, and Safely Connect to Your CO2 Tank

This section describes CO2 tank ordering, storage, and operation.

Before your CO2 tank arrives:

1. Review the storage information in this guide and make a plan for storing the tank

2. Order 1-2 50lb CO2 tanks. Full ordering details are in this guide

Once your CO2 tank arrives:

1. Confirm receipt of your CO2 tank with your onboarding specialist via email

Patient Selection and Treatment Planning

This section contains the information you need to know to select your first patient and recommendations for your first case. It also contains the information you need to know to plan your treatment once you’ve selected your first patient and what to expect from your onboarding specialist.

1. Review the patient selection information in this guide

2. Select your first case

   • Note: Your onboarding specialist will email you about patient selection, planning your first treatment, and supporting you during the treatment

3. Review treatment planning information

4. Have a call with your onboarding specialist to plan your first treatment, especially if you have any questions about patient selection. The following resources are also available:

   • Quickstart Guide

   • Treatment Guide

   • Help Page

5. Schedule a time with your onboarding specialist for your first case.

Info For Pet Parents and Client Communications

This section provides information to share with pet parents and offers recommendations for effective client communication.

1. Review the Pet Parent Information sheets

   • Topical Treatment Pet Parent Information Sheet

   • Subcutaneous Treatment Pet Parent Information Sheet

2. Review recommendations for client communication in this guide

FAQs

This section contains frequently asked questions, answers, and information on whom to contact if you need further support